Refund & Returns Policy
Refund & Returns Policy – Cove Bay Vintage
At Cove Bay Vintage, we want you to be completely confident in your purchase. This policy details your rights and our procedures for cancellations, returns, and refunds across our different product types.
Vintage Items – Final Sale / No Returns
• Policy: All vintage items are unique, pre-loved pieces and are sold on a Final Sale basis. We do not accept returns, exchanges, or refunds for vintage items due to change of mind or minor pre-loved wear.
• Condition Transparency: Detailed descriptions, measurements, and high-resolution photographs showing the item's current condition are provided on each product page. Please review all details carefully prior to purchase.
• Exceptions: If a vintage item arrives damaged in transit or is significantly misdescribed, it is covered under our Faulty & Damaged Items terms below.
Print-on-Demand (POD) Items (e.g., Posters)
• Policy: Our vintage-style posters are printed to order by our production partner (Gelato). Because these items are made to order, we do not accept returns or exchanges for change of mind.
• Damaged or Incorrect Prints: If your poster arrives damaged, misprinted, or defective, please notify us within 30 days of delivery for a free replacement or full refund.
Faulty, Damaged, or Incorrect Items (All Products)
In accordance with UK Consumer Law and Google Merchant Standards, you are entitled to a refund or replacement if an item arrives damaged, defective, or materially different from its listing:
Reporting: Please contact us as soon as possible (preferably within 3 working days of delivery) with clear photographs so we can file a claim with Royal Mail. In accordance with UK Consumer Law, statutory reporting windows for faulty or damaged goods remain valid for up to 30 calendar days.
Resolution & Shipping: If the item is confirmed faulty or damaged in transit, we will issue a prepaid return label (or process a replacement/refund without requiring a return, depending on the item).
Order Cancellations
• Timeframe: You may request an order cancellation within 2 hours of payment by emailing support@covebayvintage.com.
• Processing: If your order has already been processed, packaged, or dispatched (or if a POD order has entered production), cancellation will not be possible.
Refund Processing & Timelines
• Refund Method: Approved refunds are processed directly back to your original payment method.
• Timing: Once an item is received and inspected (or photographic proof of damage is validated), your refund will be processed within 5 working days.
• Shipping Charges: Standard shipping costs are fully refunded on damaged or faulty goods. Delivery upgrades (e.g., express shipping) are non-refundable.
Contact & Business Details
For any return inquiries, order cancellations, or damage reports, please contact us directly:
Email: support@covebayvintage.com
Phone: +447738907887
Cove Bay Vintage
4 Cove Walk
Aberdeen, AB12 3DY
United Kingdom