Shipping Policy
📦 Shipping Policy – Cove Bay Vintage
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At Cove Bay Vintage, every item is packaged and shipped with care. We use Royal Mail for all vintage deliveries, and our print-on-demand items are produced and dispatched by our production partner, Gelato. Below you will find full transparency on how we process, ship, and charge for your orders.
Processing Times
• Vintage Items: Orders are processed, carefully packaged, and prepared for dispatch within 1 to 2 business days.
• Print-on-Demand (POD) Items (e.g., Vintage-Style Posters): Items are printed to order via Gelato and typically enter production within 1 to 3 business days prior to dispatch.
• Orders placed after 2:00 PM GMT will begin processing on the following business day.
Delivery Times & Services
• United Kingdom Standard (Royal Mail Tracked 48): Delivery typically takes 2 to 3 business days after dispatch.
• United Kingdom Express (Royal Mail Tracked 24): Delivery typically takes 1 to 2 business days after dispatch.
• United States (Royal Mail International Tracked): Delivery typically takes 7 to 12 business days after dispatch.
• International (Selected Countries): Delivery times vary by destination, typically arriving within 7 to 14 business days.
Delivery Restrictions: We do not ship to PO Boxes. Due to updated EU packaging and compliance regulations, we currently do not ship to any EU countries.
Shipping Rates & Costs
• United Kingdom Standard Shipping: FREE on all UK orders via Royal Mail Tracked 48.
• United Kingdom Express Shipping: Optional express delivery upgrades are available at checkout for a small fee via Royal Mail Tracked 24.
• International Shipping (e.g., USA): Shipping costs for orders outside the UK are calculated directly at checkout based on parcel weight, dimensions, and destination country.
Please note that larger or bulky items may be subject to dimensional size pricing at checkout. Express shipping options and international shipping rates are displayed directly at checkout prior to payment.
Tracking & Delivery
All orders are sent using tracked services where available. Once your parcel has been dispatched, a shipping confirmation email containing your tracking link will be sent to you.
To comply with carrier and customs requirements, all orders must include a valid email address and contact telephone number at checkout.
Customs, Import Duties & USA Tariffs
• United States Orders: Tariffs and import duties for US deliveries are fully included in the total shipping price calculated at checkout and are prepaid at dispatch via Royal Mail. No additional fees will be due upon delivery.
• Other International Destinations: For orders outside the UK and US, parcels may be subject to local VAT, customs clearance fees, or import duties determined by your country's customs authority. These additional charges are the customer's responsibility.
Packaging & Presentation
We package every item as securely as possible, using recycled and eco-friendly boxes and materials whenever available. All vintage items are unique, pre-loved pieces sold as-is; detailed measurements and photographs are provided on every product page to ensure full transparency before purchase.
Delivery Issues & Damaged Parcels
If your parcel arrives damaged in transit, please contact us as soon as possible (preferably within 3 working days) with clear photos of the damaged item and packaging so we can process a claim with Royal Mail and resolve the issue quickly for you. In accordance with consumer law, statutory claims for damaged or faulty goods remain valid for up to 30 days.
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Contact Information
If you have any questions regarding shipping or your order's status, please reach out to us:
Cove Bay Vintage
4 Cove Walk
Aberdeen, AB12 3DY
United Kingdom
Phone: +447738907887
Email: support@covebayvintage.com
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