Terms & Conditions

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​Please read these terms and conditions carefully before placing an order. By placing an order with Cove Bay Vintage, you agree to be bound by the terms outlined below.

About Us

Cove Bay Vintage is operated by Roy Gullan, 4 Cove Walk, Aberdeen, AB12 3DY, United Kingdom Email: support@covebayvintage.com Phone: +447738907887
Website: www.covebayvintage.com

By placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.
 

Goods & Product Descriptions

• Vintage Items: All vintage items are unique, pre-loved pieces sold on an as-is basis. Detailed photographs, measurements, and condition notes are provided on listing pages. Minor signs of pre-loved wear or age are inherent to vintage items and do not constitute defects.
• Print-on-Demand (POD) Items: Vintage-style posters are produced to order via our third-party print partner (Gelato).
• Display Accuracy: Product photographs and descriptions are provided for transparency. Colours may vary slightly depending on your screen settings, and measurements are provided to clarify scale.
 

Ordering & Contract Formation

• Order Submission: Submitting an order constitutes an offer to purchase.
• Contract Formation: A legally binding contract between you and Cove Bay Vintage is formed only when you receive an Order Confirmation email from us.
• Order Refusal: We reserve the right to decline or cancel orders at our discretion (e.g., in cases of pricing errors, stock unavailability, or suspected fraud).
 

Prices & Payment Methods

• Currency & Taxes: All prices are listed in GBP (£) and include any applicable taxes. We are not VAT-registered.
• Delivery Costs: Standard shipping is FREE for all UK orders. Optional express upgrades or international shipping fees are calculated and clearly displayed at checkout prior to finalizing payment.
• Payment Options: We accept payment in full at checkout via Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, and Clearpay.
• Payment Security: Payments are processed via secure, encrypted payment gateways. We do not store your full payment card details. Available payment options are accurately represented in our website footer and confirmed at checkout.

Processing & Delivery

• Processing Times: Vintage items are packaged and prepared for dispatch within 1 to 2 business days. Print-on-demand posters typically require 1 to 3 business days for production before dispatch.
• Shipping Services: UK orders are shipped via Royal Mail Tracked services (Standard 48 or Express 24). International orders are sent via Royal Mail International Tracked.
• Delivery Restrictions: We do not ship to PO Boxes. Due to packaging and compliance regulations, we currently do not ship to EU countries.
• Contact Requirements: Customers must provide a valid email address and telephone number at checkout to satisfy postal and international customs requirements.
• US Tariffs: US import tariffs are calculated and included in the final checkout price, prepaid directly to the carrier at dispatch.
• International Customs & Duties: For destinations outside the UK and US, local import duties, customs taxes, or handling fees may apply upon arrival and remain the buyer's sole responsibility.

Risk & Ownership

• Transfer of Risk: Risk of loss or damage to goods passes to you upon delivery to the specified delivery address.
• Ownership: Ownership of goods transfers to you only upon receipt of full payment, including delivery charges.

Order Cancellations

• Cancellation Window: You may request to cancel an order within 2 hours of payment by emailing support@covebayvintage.com.
• Processing Limits: If an order has already entered dispatch packaging, courier handover, or print production (for POD items), cancellation will not be possible. Unprocessed cancellations will be refunded in full.
 

Returns & Refund Policy

• Vintage Items (Final Sale): Non-defective vintage items are sold on a Final Sale basis and are not eligible for change-of-mind returns or exchanges.
• Print-on-Demand Items: Made-to-order poster prints are non-returnable for change of mind.
• Faulty, Damaged, or Misdescribed Goods: In accordance with the UK Consumer Rights Act and Google Merchant policies, if any item (vintage or POD) arrives damaged, defective, or significantly misdescribed, you are entitled to a full replacement or refund.
• Reporting Defective Goods: Please report damaged or faulty items as soon as possible (preferably within 3 working days of delivery) with clear photographs so we can file a claim with Royal Mail. In accordance with UK Consumer Law, statutory reporting windows for faulty or damaged goods remain valid for up to 30 calendar days.
• Return Shipping on Defective Items: We will provide a prepaid return label or arrange an appropriate resolution for confirmed faulty goods. Full terms are outlined on our Returns & Refund Policy page.

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Privacy & Data Handling

We process customer personal data in strict compliance with UK GDPR laws. Your contact and delivery details are used strictly for order fulfillment, customer support, and shipping compliance. For full details, please refer to our Privacy Policy.
 

Limitation of Liability

• Liability Exclusions: We do not exclude or limit liability for fraud, fraudulent misrepresentation, or death or personal injury caused by our negligence.
• Indirect Loss: Cove Bay Vintage is not liable for indirect, special, or consequential commercial losses, loss of profit, or third-party delivery delays caused by post/courier services or customs holds.
 

    Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with Scottish law. Any disputes arising from or related to these terms shall be subject to the jurisdiction of the courts of Scotland or your local domestic jurisdiction.